Policing Case Studies
With the increasing pressures of improving neighbourhood policing and adopting the new Policing Pledge, delivering effective change must be a vital element of public sector strategy.
Business improvement strategy
Mobile information
changethreesixty led the Mobile Information Programme for West Midlands Police, the second largest force in the UK. This is part of the Home Office initiative to use mobile technology to improve the efficiency of frontline policing and promote visibility on the street.
A holistic approach has been taken with significant stakeholder engagement, detailed planning, communications and supplier management to ensure deployment within a short timescale. All aspects of the change - not just the software and devices - have been considered and due diligence undertaken, including reference discussions with other forces.
Trials have been undertaken with over 70 frontline officers using different software solutions on several different personal digital assistants (PDAs). Processes have been reviewed and improvements identified to ensure that inefficiencies are removed before potential mobilisation.
If you would like to know more about this work, please contact us.
“Mobile Information is the best managed and most exciting business change I have been involved in during my 23 years as a Police officer.”
Kevin Doyle
Chief Inspector
West Midlands Police
“changethreesixty has been the driving force that has brought West Midlands Police into the 21st Century through the introduction and development of mobile information technology. The commitment of Martin Taylor and his vision of successful change management has ensured that the project has moved forward even in difficult times. His leadership will ensure that the service utilises technology that will improve trust and confidence in the police and deliver efficiency savings that make a difference.”
Lee Bartram
Acting Inspector
West Midlands Police
“Martin has constantly impressed me with his efficiency, attention to detail, and an overwhelming ability to make everything come together at the right time. Martin will tell you quite happily that he is an expert at what he does, the thing is... he is. I am very aware that without Martin's work on the Mobile Information Programme, we simply wouldn't have got to where we are.”
Steve Oliver
Acting ICT Communications Manager
West Midlands Police
Newsbeat, the newsletter of West Midlands Police, has been keeping the whole force up to date with regular articles on this Mobile Information Programme. Click to see short extracts
In their special report on changethreesixty's mobile technology project in West Midlands Police, the BAPCO Journal of the British association for professionals in public safety, recognises the importance of getting the end-user on board and the success of the trials in gaining officer feedback. (Download PDF 101Kb)
A summary of this project is given in an advertorial feature following on from an NPIA article on how new mobile technologies are dramatically improving the efficiency of frontline policing. Download PDF (397 KB)
Contact centre telephony
The project to implement the Nortel Contact Centre 6 telephony solution into West Midlands Police had stalled for a number of reasons and changethreesixty was asked to take responsibility for the overall governance and delivery of this important change.
Internal and external stakeholders were engaged and a project board and project team quickly established. As a result of the engagement process a list of issues was identified and weekly progress meetings set up to resolve these issues.
There were a number of different applications in the overall solution that had not been implemented and these were quickly identified and regular supplier reviews established to progress each application. Effective relationships were created with internal contact centre personnel who were involved throughout.
Overall, rapid progress was achieved by getting the project back on track, undertaking effective stakeholder engagement and setting up a governance framework that worked.
(Reference available on request from West Midlands Police Superintendent project sponsor)
If you would like to know more about this project, please contact us.
Management information systems
Confidential database
A major initiative, driven by the National Policing Improvement Agency (NPIA), will allow key authorised Police personnel to gain access to the CONFIDENTIAL Police National Database. This will ensure all forces in the UK can share sensitive intelligence information at a national and regional level. Security is paramount so access is to be provided through secure terminals with data encrypted in transit and stored securely in a local database.
changethreesixty managed this key CONFIDENTIAL Infrastructure Project at West Midlands Police, sponsored by an Assistant Chief Constable and other senior Police officers. The project will research, propose and implement a separate confidential network overlay on the existing West Midlands Police computer network infrastructure.
“Thanks for your sterling efforts in keeping our disparate project stakeholders focused, engaged and informed throughout 'the journey' to date. I'm the first to recognise that this aspect has been especially challenging, but has played such an important part in helping us achieve agreed milestones in a timely manner.”
James Mullins
Information Security Manager
West Midlands Police
A progress report on our project was given in the May issue of Newsbeat, the newsletter of West Midlands Police. Click for short extract.
If you would like to know more about this work, please contact us.